AC Lens was recently awarded “Excellent” by leading online customer service rating company, STELLAService. STELLAService rates leading online retailers on up to 300 different types of online customer service factors.
From their site:
Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. We navigate sites, we conduct usability tests, we order and return products and we engage in over a dozen interactions with each company’s customer service representatives via phone, email and live chat. And we do it all undercover, so our findings are unbiased and true to the experience.
STELLAService has been featured in The Wall Street Journal, TechCrunch, AdvertisingAge, The Huffington Post, and many more.