For the 4th time, AC Lens has been recognized in the Bizrate® Circle of Excellence for providing outstanding customer service. AC Lens had high marks across the 7 ranking factors including selection, website, price, shipping times, and much more.
The Bizrate®Circle of Excellence recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2010, 5,000 online retailers in North America were considered for the award. Winners consistently obtained feedback from their customers throughout the award year and received the highest ratings. Platinum winners received a rating of 9.0 or above in all seven key satisfaction indicators. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators:
1. Overall Satisfaction at the point-of-sale
2. Product Selection on the website
3. Ease of Finding Products on the website
4. Repurchase Intent (from the same retailer) after the order is received
5. Product Met Expectations, collected after the order is received
6. On-time Delivery of the order
7. Customer Support assistance
You can see real-time shopper reviews for AC Lens here or here:
**Bizrate is a registered service mark of Shopzilla, Inc.